Käyttöehdot

General information 

This website is operated by Ullrike by Anki t:mi registered in Finland (VAT FI27611792). We produce and sell products to consumers of legal age, both domestic and international. The product prices shown include Finnish Value Added Tax 24%, shipping costs are calculated at checkout.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. When you place an order you accept these terms and conditions unless we have agreed to different ones with you. Questions about the Terms of Service should be sent to us at info@ullrikebyanki.com.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Payment options

Payment service providers used by this site are Paytrail Plc and Paypal.

You can pay your order securely using Paypal with the following methods: Paypal, Visa, Mastercard, Maestro and American Express.

After placing your order we will reserve in stock items for you for 7 days. After 7 days unpaid orders are cancelled. Questions regarding returns and cancellations should be addressed to info@ullrikebyanki@com.

At events (pop ups, craft fairs, knitting retreats and other evens) you can pay with card (debit/credit) or cash.

Prices
Prices for our products are subject to change without notice. All Prices include VAT 24 %.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products
Our yarns are dyed by hand in small batches and each skein is therefore unique. For larger quantities, please contact us at info@ullrikebyanki.com. Please note that the exact shade of color may vary from screen to screen, even though we carefully photograph all products. Different dyelots have minor variations. If you are making a multi-skein project please order all the skeins you need at the same time. This way we can ensure that the skeins are from the same dyelot.

Billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Your billing information will not be shared with third parties.

Order processing and shipping

After your purchase has been completed you will receive an order confirmation by email containing all details regarding your purchase. Most order ship in 1-3 days, customers will be informed of exceptions by email. When the order has shipped you will receive an email containing shipping details. Our shipping partner is Pakettikauppa, https://www.pakettikauppa.fi/. 

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

• Gift cards
• Downloadable software products
• Custom made-to-order products

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ullrikebyanki@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ullrikebyanki@gmail.com and send your item to: Ullrike by Anki, Tynnyrikatu 30, 20540 Turku, Suomi. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

To return your product, you should mail your product to: Ullrike by Anki, Tynnyrikatu 30, 20540Turku, Suomi.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Personal information and privacy 
Your submission of personal information through the store is governed by our Privacy Policy. We only collect information crucial to successfully handle placed orders. All information is handled according to our Privacy Policy.

To view our Privacy Policy.